Frequently Asked Questions

Frequently Asked Questions

• How can I change my flight details
• What's my baggage allowance?
• What time should I check in for my flight?
• What is an electronic ticket (or E-ticket)?
• There is a mistake on my confirmation / e-mail / documentation, what should I do?
• How do I change the dates of my stay?
• Do I need a visa for travelling to the USA?
• How do I change my accommodation?
• Why do some hotels require a credit card imprint on check-in?

How can I change my flight details

A lot will depend on the Airline's terms and conditions that apply to your particular flight booking. It may well be that changes are not possible at all, but in some cases they are allowed subject to an administration fee. To contact our reservations team please phone: 0818 332500 Or contact us via email here.

What's my baggage allowance?

The baggage allowance to which you are entitled will vary from airline to airline and between scheduled carriers like KLM, Air France, BA and low cost/no frills airlines such as Aer Lingus or Easyjet.

Scheduled carriers will usually give an included baggage allowance for checked luggage as well as permitting a small amount of hand luggage to be taken into the aircraft cabin. Amounts may vary according to destination and airline so please contact us on the number given on your confirmation email for the precise amount in kilograms.

Low Cost/No frills airlines eg Aer Lingus, EasyJet charge for checked luggage. This should have been offered to you as an option during the booking process and will be shown on your flight confirmation. Hand luggage to be taken into the aircraft cabin is strictly limited and must conform to both the weight and the size allowance that the airline specifies. If you are in any doubt please contact us at: 0818 332 500

What time should I check in for my flight?

Please note that it is always best to check with the airline for accurate check in times.

We recommend that you check in at least 2 hours prior to departure for a short hall flight and at least 3 hours for a long haul flight. Please allow extra time if you are collecting any tickets e.g. TOD (Ticket on Departure).

What is an electronic ticket (or E-ticket)?

Electronic tickets are stored within the airlines reservation system rather than printed on a paper copy. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket.

For flights that only require an 'electronic ticket', when you arrive at the airline check in desk you will be required to present the following items in order to receive your boarding pass:
- Appropriate identification and travel documents i.e. passport, visa if required, etc.
- A printout of your confirmation page or confirmation e-mail to present to the check in representative.
- The credit/debit card you paid with (This only applies if you are flying with SASK or Air France).

Please note: It is the passengers' responsibility to check and obtain the relevant passport, visa and health inoculations for the country they are travelling to.

There is a mistake on my confirmation / e-mail / documentation, what should I do?

If you see a mistake on your confirmation e-mail or documentation, please contact us on 0818332500 immediately and one of our agents will be happy to assist you with your enquiry.

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How do I change the dates of my stay?

If you wish to change the dates of your stay you will need to contact us in writing via email here.

Do I need a visa for travelling to the USA?

If you are travelling to or via the United States and if you come from a country that is part of the Visa Exemption Programme, from 12 January 2009 the Electronic System for Travel Authorization (ESTA) replaces the form that has until now been completed on the plane.

If you travel to the USA from 12 January 2009, it is essential that you complete the ESTA form before you travel in order to receive travel authorization. The form must be filled out at the latest 72 hours prior to departure, but it is recommended that you complete it as soon as you plan your journey.

This procedure applies to adults and children (whatever their age). The information requested includes passport number and country of residence.
In most cases, electronic travel authorization is granted online almost immediately by specifying authorization approved. It is valid for a period of two years or until expiry of the passport

How do I change my accommodation?

If you wish to change the accommodation you have booked and stay in another property please contact us via email here.

Why do some hotels require a credit card imprint on check-in?

This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). On check-out, the hotel will usually give the option of paying by cash instead.