The Consumer’s use of this Website is expressly conditioned on your acceptance of the following terms and conditions. If the Consumer does not agree with any part of the following terms and conditions or does not accept those terms and conditions of booking, then the Consumer must not use this site.
Cassidy Travel is licensed as a Travel Agent with the Minister for Public Enterprise. Cassidy Travel is fully licensed and Bonded by the Irish Aviation Authority, licence number 0167. Cassidy Travel is a trading name of Linevana Limited, having its registered office at 24/25, Lower Liffey Street, Dublin 1. Cassidy Travel is a fully licensed independent agent and not a tour operator.
OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING
The following are the Terms and Conditions by which Cassidy Travel will process your Travel Arrangements. In these booking conditions the “Consumer”, “you” and “your” mean you, the person who takes or agrees to take the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the Booking, or any other person to whom you transfer a holiday which you have purchased.
Cassidy Travel is acting as an agent on behalf of all of the suppliers, (including airlines, transport companies, cruise companies and accommodation providers) in your booking.
You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.
You may only use this Website.
NON-AUTHORISED USE
You agree that you shall not:
The information you provide to us when booking your trip will be used in accordance with our Privacy Policy. You will need to provide us with credit or debit card details in order to cover the full cost of your trip. You authorize us or an authorized third party to take full payment for the total amount of your purchase. Please note that you may be required to present a credit card at the time of check-in, rental or pick-up, to provide confirmation of authorized card use or to secure any additional charges. The price of each product or service is regularly reviewed and may increase or decrease. Promotional or discounted offers on this site are provided at our discretion.
All offers are subject to availability and may be withdrawn at any time. You must ensure that all of your details are correct at the time of booking (i.e. Full name(s) of travellers as shown on their passports, correct email address, telephone numbers, postal address etc.,
Please note that any changes or alterations to your booking trip will need to be confirmed in writing and will only be accepted from the “lead name” on the booking.
When you make a booking, you guarantee that you have the authority to accept, and do accept these terms and conditions on your behalf and on behalf of all of the members of your party. Furthermore, if you are making a booking for more than one person, then you are responsible for all payments due from each and every party member for whom you are making the booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking. You will be considered the lead name on the booking. Cassidy Travel cannot be held responsible if the documents do not arrive due to an incorrect email address being provided or due to Spam email settings on your computer or if for any other reason documents fail to print on your printer. Pease note that any changes/amendments or alterations to your booking will need to be confirmed by you, the lead name, and may be subject to charges.
When you make a booking for a Villa, through Cassidy Travel, you agree on behalf of all persons detailed on the booking that you have read both our terms and conditions of booking and those of our villa supplier. We act only as your agent and when you make the booking your contract will always be with the supplier of the villa reserved on your behalf. Terms and conditions will be supplied at the time of booking.
Our supplier will endeavor to ensure that all of the information on their website is accurate and up to date and has agreed to provide this information to Cassidy Travel, however, occasionally errors occur, and they reserve the right to correct details in such circumstances. They, or the management company and the villa owner reserve the right to change interior room configurations, furnishings, the fixtures and fittings of the villa and all other equipment in, or appearance of, the villa without giving prior notice to us or to you.
At the time of booking you will be required to pay a non-refundable deposit in cleared funds of between 20-50% (we will inform you of this amount at the time of booking) of the full amount payable (excluding any security deposit or accidental damage insurance fee) in order to secure the villa and selected dates (unless at the time of booking your arrival date is 60 days or less away), in which case the full amount including the villa damage insurance fee, if required, must be paid on booking.
The balance of the villa cost plus, where required the accidental damage insurance fee must be received no less than sixty days before your arrival date. If this is not received in full then the supplier has the right to treat the booking as cancelled by you in which case cancellation charges will become payable.
You are responsible for any and all damage and loss to the villa and its contents during your stay. If you or a member of your party cause any damage to the villa or any item in or on its premises, you and/or your party may be required to pay for the loss and/or damage caused to the fullest extent and in this event our supplier will hold you and each member of your party jointly and individually responsible. A security deposit may be required from you to cover:
You will be advised, at the time of booking, if a security deposit is required.
A full and detailed check of the villa will take place by the management company after your departure. You will be advised of any faults or damages found after this check and you will be advised of the cost of repair or replacement where applicable. The security deposit will be refunded on the original payment card once the property has been checked following your departure.
This security deposit, less any charges, will be usually refunded within fourteen days after your departure date. Please note however that the refund may take longer if you dispute a charge, and our supplier needs time to investigate.
No other persons are permitted to stay at the villa other than those named on the booking and under no circumstances may more than the maximum number of persons specified in the villa description occupy the property (except by prior written agreement with the villa supplier).
The full terms and conditions of our villa supplier may be reviewed on their website www.topvillas.com
SPORTS AND EVENT BOOKINGS
Terms and conditions applicable to Sports and Event Ticket Bookings
This section applies to all Event and Event Ticket bookings that you make with us. We have no control of or involvement in Events or Event Tickets and we cannot have any responsibility to you for anything which goes wrong with an Event or an Event Ticket, such as a cancellation or a postponement of the Event.
Admittance and Behaviour
Where you book an event ticket, admission to the event is controlled by the event organizer, venue officials or, in some instances, the local police. Where you book an event with us, our responsibility is limited to the provision of a ticket. We cannot guarantee admission to the event. You are required to behave in a manner that is acceptable for the event. If you or others in your party fail to behave reasonably, this may result in you and your travelling companions being denied entry to the venue or being evicted from the venue. In all such circumstances this is totally beyond our control or responsibility.
Loss of Event Ticket
If you lose or damage your ticket prior to an event, please let us know as soon as possible and we will use our best endeavours to assist you. In some instances, venues, venue officials, clubs, memberships, organisers or hosts will be unable to reissue tickets, produce replacement tickets or provide duplicate tickets. We do not accept responsibility for lost or stolen tickets.
Event Tickets and Admissions
The tickets that we issue to you as part of your package may be restricted to supports or persons who satisfy certain eligibility criteria, whether that be a requirement to be a supporter of a particular team or a requirement to be a member of a particular club, membership or association, etc.,
We are not responsible for setting, policing or enforcing such eligibility criteria but reserve the right to check your availability before accepting your booking. Even where we check your availability, we provide no warranty or assurance that you meet the eligibility criteria, and it will remain your responsibility to ensure that you do meet these criteria at all times leading up to and during the event in question. Please note that some of the tickets that we sell are for seats that are only available to supporters of a particular team. Where this is the case, your booking may be cancelled if you are found to be acting in breach of those supporting restrictions either prior to or during the event.
Security at some events or venues may be strict (for example baggage checks and screening). You will need to ensure, therefore, that you allow sufficient time to go through the event and venue security arrangements.
Terms and Conditions of the Event Organiser
If you book a ticket to an event with us, the event and the ticket are both provided/operated by independent suppliers. Those suppliers provide the events and the tickets to the events in accordance with their own terms and conditions which will form part of your contract with us. Those terms and conditions will be applicable for the ticket/event in question. Some of these terms and conditions may limit or exclude the supplier’s liability to you or impose restrictions, rules and requirements that you must meet. Copies of the relevant parts of these terms and conditions are available either on/alongside your ticket or on request from us or the supplier concerned. These terms and conditions may contain important information which you must read carefully.
PLEASE NOTE THAT SOMETIMES MATCH/EVENT TICKETS ARE NOT ISSUED UNTIL 48/24 HOURS PRIOR TO THE FIXTURE AND THIS IS SOMETHING WHICH IS TOTALLY OUTSIDE OF THE CONTROL OF CASSIDY TRAVEL. THIS IS IN ORDER TO PREVENT TICKET TOUTING.
Transfer and Re-sale of Tickets
The tickets that we issue to you as part of your package are at all times subject to the terms and conditions of the event organizer. Often, the re-sale of such tickets is strictly prohibited.
SPECIAL EVENT / SPORT BOOKINGS SEE BELOW:
Please note that sporting and special events may be subject to different payment terms than would normally apply to a standard booking. The payment terms will be communicated to you at the time of booking and any additional information specific to the type of event you are booking with us.
Please be advised that golfing events will be subject to similar terms of payment, and cancellation policies will apply. It is recommended that all parties involved in such events review and acknowledge the terms and conditions set forth to ensure full compliance. Thank you for your attention to this matter.
PLEASE NOTE:
Where a weekend fixture is rescheduled for any reason whatsoever to a different kick-off time on the same weekend, we will offer you the option to change the night of your accommodation booking to coincide with the fixture change, subject to availability with no amendment fees. Where a midweek (Monday-Friday) fixture is rescheduled for any reason whatsoever to a different time within 36 hours of the previously confirmed start time then we will offer you the option to change the night of your accommodation booking to coincide with the fixture change, subject to availability with no amendment fees. If the price of the new arrangement is higher, this must be paid by you. If the price of the new arrangement is lower, we will refund you the difference in price. Please note that this change does not constitute a significant change and no refund will be payable if you cancel your arrangement.
Each booking is a separate and distinct booking and your bookings, even though they may be linked to the same dates of travel do not constitute a package holiday. All bookings are purchased individually at their own individual price. The total price for several bookings is the sum of the price charged for each individual booking which will include Cassidy Travel’s commission.
You are authorizing Cassidy Travel to act as your agent and we will arrange for you to enter into a contract with the provider (travel provider) of the travel related service, including among others, Tour Operators, airlines, hotels, insurance companies, cruise companies, car hire and transfer companies. You are bound by the travel provider’s terms and conditions of booking, and these are available on request. If your booking is with the airline, you are the principal and you are authorizing Cassidy Travel to act as your agent in arranging that booking. With all other Travel Providers we are acting as your agent in arranging your booking and the Travel Provider is the principal or the agent to the principal.
1. The Contract
No contract shall arise between you and the Travel Provider until Cassidy Travel
2. Booking Details
It is your responsibility to check that all names, dates and timings are correct on receipt of confirmation of your booking and again upon receipt of your documentation and to advise Cassidy Travel of any errors immediately. Please ensure that all names given are the same as per the relevant passport. Any changes to these details will incur amendment fees. Please note that where there is more than one person travelling in the booking, the person who makes the booking and accepts the booking conditions is responsible for all members of the party and for making payment to Cassidy Travel. It is your responsibility to ensure that any information given to you by us or any of our employees or Travel providers is passed onto all members of your party. You must provide contact details, details of the ages of adult/child and infant passengers.
3. Prices
All flight, hotel, transfers and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Cassidy Travel accepts no liability should any such offer be withdrawn or amended.
Airfares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue. The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Cassidy Travel.
The terms and conditions imposed by these suppliers should be considered as applied to your contract with Linevana Limited t/a Cassidy Travel. The individual travel providers terms and conditions are available on request.
4. Price Variations
All prices quoted re stated in Euro and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary the cost of the travel arrangements may increase accordingly. Any such increase must be paid by you to Cassidy Travel.
5. Age and Responsibility
You represent that you are of sufficient legal age to use this site and to create a binding legal obligation for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your log in information.
6. Exclusion of Warranty
Linevana Ltd., t/a Cassidy Travel and third-party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site. This refers to and includes circumstances beyond our control.
7. Limitation of Liability
For the avoidance of doubt your booking is directly with the Travel Providers and Cassidy Travel accepts no liability or any aspect of your travel arrangements. Whilst we have chosen our Travel Providers with care, we have no control over them and so cannot be held responsible for any action or omission of the Travel Provider or their servants or employees. Moreover, we cannot be held responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, national, natural or nuclear disaster, late delivery, adverse weather conditions or other force majeure or relevant factors which may impact on the services or products of the Travel Providers or of Cassidy Travel for any reason whatsoever. Unforeseen circumstances also include level of water in rivers or floods rising, pandemics (COVID-19, SARS, MERS, etc) closure of airports and industrial disputes involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connection. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control. In all cases the absolute maximum liability to Cassidy Travel is the total price paid by the consumer for the specific bookings related to any given complaint.
8. LOW DEPOSIT AND RECURRING PAYMENT OPTION PLAN
On certain destinations we may be able to offer a low deposit and recurring payment plan and this option will be available to our direct clients who book with us on-line. The recurring payment plan will be outlined to you once you choose this option, if available to you, depending on the type of holiday you book with us.
Once you choose to pay a low deposit and recurring payment plan you will be provided with the terms and conditions applicable to your chosen holiday and once you agree to these terms and conditions recurring payments will be automatically collected by us securely and as set out above.
The low deposit and recurring payment plan will apply to the following:
9. LOW DEPOSIT
We may occasionally offer a low deposit for certain destinations we may be able to offer a low deposit, this option will be available to our clients who book with us in-store or by phone. The recurring payment plan will be outlined to you once you choose this option, if available to you, depending on the type of holiday you book with us.
Once you choose to pay a low deposit you will be provided with the terms and conditions applicable to your chosen holiday and once you agree to these terms and conditions your booking will be processed.
COVID-19 DISCLAIMER
Please note that the COVID-19 pandemic may still affect travel arrangements. It is your responsibility to familiarize yourself with restrictions and quarantine requirements in the country you are traveling to. Unfortunately, Cassidy Travel cannot accept complaints for any lack of service or limitations due to the pandemic.
We strongly recommend purchasing travel insurance that includes pandemic coverage. Please read the terms and conditions of your policy carefully.
Cassidy Travel is not liable for any injury, loss, damage, or consequential damage of any kind arising from the use of this site or content.
The foregoing terms and conditions shall apply to both contract and negligence claims. Our liability to you in respect of international travel will be limited to the actual engaged liability (if any) of the operating carrier or transport company.
You agree that the operating carrier or transport company's own "conditions of carriage" will apply to you on that journey. You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.
10. Privacy
As a customer, you consent to your data being processed for the purpose of booking your holiday. In doing this, Linevana Ltd., trading as Cassidy Travel shares your information with relevant third-party suppliers (e.g. airlines, accommodation providers, transfer companies, car hire companies etc) to complete your booking. Linevana Ltd., trading as Cassidy Travel is committed to protecting your privacy and information. You can find out more about how we do this by reading our Privacy Policy which can be found on our website at cassidytravel.ie/privacy, or by requesting a copy by writing to us at our registered address which is 24/25, Lower Liffey Street, Dublin 2. Alternatively, you may request a copy by calling us on 00 353 1 8735000.
11. Carrying Proof of Purchase
You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times. We will not be held liable for any supplier not providing you with the booked product or service if you do not produce such documentation.
12. Insurance and Cancellation of Insurance Policy
We cannot recommend strongly enough the importance of taking out adequate travel insurance. Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their booking conditions. Cassidy Travel is acting as your agent for the relevant insurer should you chose to book your insurance through us, and we shall not be responsible for any default by the insurer under that policy.
All insurance premiums are payable in full at the point of sale and are sold incorporating a 14-day cooling off period after which time some policies may be non-refundable. The 14-day cooling off period applies if you have not travelled or made any claim under the insurance policy at the time of purchase.
13. ALTERATIONS AND CANCELLATIONS MADE BY US
Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are in a position to do so before your journey commences. If there is significant change, which is not due to any event beyond our control, you will be offered the choice of an alternative comparable trip (if available) or a refund. Please note that confirmed flights are not refundable. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.
Significant changes are normally regarded as:
In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us to the persons who originally paid for the booking.
Should your flight be cancelled, your rights and remedies will be governed by the airline’s terms and conditions of carriage. As a result you may be entitled to (a) carriage on another flight with the same airline without additional costs (b) re-routing to your destination with another carrier without additional cost (c) receiving a full refund or (d) some other right or remedy. Please note your rights and remedies under EC261/2004.
14. ALTERATIONS BY THE CONSUMER
Any changes or amendments made to bookings made online with Linevana Limited trading as Cassidy Travel shall be charged at the following tariffs:
ADMINISTRATION FEES AS OUTLINED BELOW DO NOT INCLUDE ANY COSTS THAT MAY BE CHARGED BY EITHER HOTELIERS OR AIRLINES FOR CHANGES MADE TO ORIGINAL BOKING DETAILS.
Name change on a booking Europe €25.00 per name.
Name change on a Booking non-Europe €150.00 per name.
Change of Travel Dates €50.00 per booking
Change of Accommodation €50.00 per booking
Cancellation of resort Transfers €20.00 per booking
Adding Extra person/infants to existing bookings €50.00 per booking
Cancellation of Accommodation * €50.00 per booking
Cancellation of 1 person from a booking * €50.00 per booking
BOOKINGS WITHIN 70 DAYS OF DEPARTURE WILL INCUR HIGHER CHARGES
Non-Refundable room rates cannot be changed or cancelled in any circumstances *
Please note: Administration charges are applied immediately when we are advised of any changes. Payments will be taken when we are notified, and deposit rules are not applicable to any changes made. As is normal procedure, no amendments or changes are permitted within seven days of travel, as outlined in our Terms and Conditions. Any necessary change or amendment within seven days will result in 100% cancellation charges and a new booking.
Please Note:
Outside 15 weeks of travel hotel suppliers will charge from 40% - 100% cancellation fee. Once within 15 weeks 100% cancellation fee will apply.
For all flights from time of booking 100% cancellation fee will apply. This excludes some business class fares, which may have lesser cancellation fees.
Once we receive your written request to cancel, we will advise at the time what the final cancellation charges will be.
15. NO SHOW
If you have a booking for any or our products or services, including flights, car hire accommodation and packages, but do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.
16. YOUR BEHAVIOUR
It is your responsibility to ensure that you and the members of your party do not behave in a way which is inappropriate or causes danger, distress, offence to others or which risks damage belonging to others (including but not limited to drunkenness and air rage) whilst on a trip.
If, in our reasonable opinion or that of our suppliers, your behavior is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. hotel managers/airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that or our suppliers, including terminating your trip, in which case our and our supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Furthermore, you will be liable to reimburse us for any expense we incur as a result of such termination.
17. Changes to Terms and Conditions
We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.
18. Special Assistance
Please note that persons with a disability or persons incapacitated or of limited mobility who require special assistance whilst travelling, should notify us immediately at the time of booking. If these requirements change before our trip, you must inform us. We will not subsequently be liable for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.
19. Weather
We cannot be held responsible for any disruption in your travel arrangements due to bad or unusual weather conditions.
20. Special Requests
Please advise us of any special requests and we will pass these on to the relevant supplier. Please note however, that we cannot guarantee your special request will be fulfilled, as we do not have any direct control over the manner in which the services are provided.
21. Third Party Rights
A person who is not party to these terms and conditions shall have no rights under which to enforce any terms of these booking terms and conditions.
22. Indemnification
The relationship between Linevana Limited, t/a Cassidy Travel and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
23. GOVERNING LAW
This Agreement and its performance shall be governed by the laws of Ireland. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Ireland, in all questions and controversies arising out of your use of the site and this Agreement.
24. Assignment
You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
25. Modifications
Linevana Limited, trading as Cassidy Travel may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of use.
26. Additional Terms
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.
27. Severability
These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
28. Headings
The Headings used in these terms and conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.
29. Entire Agreement
These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings and/or agreements, whether oral or written, regarding the subject matter, and may not be amended or modified except in writing. This is not a binding contract to either party until confirmation that tickets have been issued and credit card payment has been cleared.
30. Data Protection
Please refer to Section 8 Privacy.
BOOKING DETAILS
Contact with you.
The email address that you provide with your booking will be used for all future communication with you, including any changes and additional information on your flights and/or hotel bookings. It is therefore your responsibility to ensure that you check your email on a regular basis, and also notify us should your email address change.
Passenger Travel Ages
When travelling on an arrangement including hotel accommodation, no person under the age of 18 years will be allowed to travel independently. The exception is for Las Vegas where visitors are required to be 21 years old if unaccompanied. The passenger’s age relates to the whole of the period when they are away including the day of return.
Infant Ages
Infants must be under 2 years old on the return date of travel. If a child celebrates his or her 2nd Birthday while on holiday you must book and pay the appropriate child fare. Charges for infants vary depending on the route and length of the flight and will be advised in the booking process. Infants are not entitled to their own seat and must travel on an adult’s lap. I you require a seat for your infant to sit separately you will need to purchase a child’s ticket at the appropriate fare. Infants do not always receive a personal baggage allowance as this varies from carrier to carrier.
Adult Fares
Children must be 2-11 years old on the return date of travel to qualify for an applicable child fare reduction. Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.
€50.00 EURO DEPOSIT PLAN
On certain destinations we may be able to offer a low deposit of €50.00 euro per person. This deposit will be non-refundable and full payment will be required a minimum of 13 weeks before departure. Upon booking you will be notified of the exact date the balance is due.
All prices quoted are stated in Euros and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary the cost of the holiday may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Consumer. During the period of twenty-eight days prior to departure date, the price specified in the contract shall not be increased by Linevana Ltd., trading as Cassidy Travel. The circumstances in which the price may be varied shall only be to allow for changes in: (a) transport costs, including the cost of fuel, (b) duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or (c) the exchange rates which apply to the particular holiday.
CANCELLING YOUR BOOKING
To cancel your booking, written confirmation will be required. This may be emailed to holidays@cassidytravel.ie You will receive written confirmation back to advise we have received the email. We will then contact the relevant suppliers to check what cancellation charges will apply. These charges are all passed on from each supplier along with the administration fee of €35.00 Euro from Cassidy Travel. Please note if you booked your holiday online you must contact holidays@cassidytravel.ie by email, alternatively you should contact the relevant travel shop where your holiday was booked.
HOLIDAY COMPLAINTS
Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try to resolve the problem there and then, in order to minimise any inconvenience. If you fail to follow this procedure, we cannot be held responsible, as some Hotels/Properties will refuse to deal with any complaints, which have not been notified in resort. The Hotel/Property must be given a reasonable opportunity to correct the situation from the outset. You will also be provided with a telephone number for our supplier, and you should also notify them of your complaint. In any event, you are still required to submit any complaint in writing to ourselves within 28 days of your return and we shall endeavor, through our supplier, to resolve the matter with the property management. We regard it as unreasonable if you fail to deal with the matter whilst in resort and therefore if you fail to follow the above procedure, we will not regard ourselves liable for your failure to deal with the matter locally.
All post-holiday complaints must be in writing and addressed to the relevant travel shop manager care of the travel shop where the holiday was booked (https://www.cassidytravel.ie/store-locator/). If your holiday was booked online, then you may address your complaint to customer services at customerservices@cassidytravel.ie