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A Big Thank You from the Cassidy Travel Team for Your Great Feedback!

All the team at Cassidy Travel would like to offer our thanks for the understanding of our valued community during these uncertain times. The outbreak of Covid-19 has caused much disruption to our lives and the travel industry, and many of our customers have understandable concerns about upcoming travel plans and about making plans for the future. We deeply appreciate your patience, understanding and kind comments as we face this challenge together.

Our customers mean the world to us and that’s why we are all hands on deck to deal with your queries as soon as we can. All of our staff are working extremely hard to address any and all queries you have. Please bear with us: our priority is to take care of customers in need of immediate assistance or travelling in the upcoming weeks, so it may take some time for us to get to your query. But rest assured that we are working through enquiries by date of travel - we have not forgotten you and we will get back to you as soon as we can.

We’ve been proud to serve the Irish community for over 35 years, we remain committed to providing the best possible service at all times for our community & customers. We’re here to assist during these extraordinary and challenging times.

Our staff rallying together to help our customers (this photo was taken before the lockdown).

Although these are challenging times it’s been really inspiring to see people from all walks of life rally together and help each other out! At Cassidy Travel, our shop staff have been at the front line helping to provide our customers with that all-important peace of mind; supporting many of you in returning home to Ireland and making changes to your holiday plans. 

What Our Customers Say

The great responses and understanding from our customers on Facebook have been shared directly with the staff in our 10 travel shops and online team. We are committed to providing the best service possible to you during these challenging times and comments like the below mean the world to us at this difficult time. Here's a few of the kind words from you, our customers, that have really kept us going these past few weeks!

"Thanks so much to Lee at Cassidy Travel, Liffey Valley. He was so efficient and a pleasure to deal with when my parents’ holiday got cancelled. - Yvonne"

"Cassidy Travel is the best company to deal with. I got my refund last week, it was effortless. I will be back to book with you soon. - Eilis"

"Your staff were very nice and looked after me from start to finish. I will definitely be booking with Cassidy Travel in the future. Thanks. - Anon"

"I was meant to travel to Malta. I couldn’t because of the virus, and Cassidy Travel were amazing in sorting everything out! Nicole looked after everything - it was amazing service. - John"

"I want to say thanks to Katie from Cassidy Travel. I was due to fly to Vegas in 3 weeks, I emailed her about rescheduling and she got back to me with plenty of options. In the end, I rescheduled at no extra cost. Thanks again! - Simon"

"Was due to travel in March to the Ireland v France game. A lady called Lisa C sorted everything out for us. Very prompt in replying to emails. Excellent service thank you Cassidy Travel - Sarah"

"Would never book with anyone else! Prompt and helpful service. Love Cassidy travel well done especially to all the girls in Blanch for dealing with this ❤❤❤ - Grace"

"Thank you for contacting us & looking after us when the time was right to do so. Keep up the good work very much appreciated - Alison"

"Considering the horrible times we are going through with disruption all over the globe, travel disruptions etc Cassidy Travel were very helpful to us rescheduling a big trip we had coming up. Thank you for all your help the past week sorting us out. - Catherine"

"Definitely recommend. Carla & Rebecca are brilliant! This is my 4th holiday booked through them. 3rd one had to be cancelled through Covid-19 & no problem with refund. Good staff & great service. - Anon"

"Very happy with the service. Due to current situation with Covid-19 I had to change dates. It was done very fast without any hassle. Response was very quick, everything was done what i asked for. Definitely recommend Cassidy Travel and planning to book next holidays with Cassidy again. - Anon"

"Our holiday to Tenerife in May had to be rescheduled due to COVID 19. Kela was extremely helpful in reorganizing it for us and we are now due to go in September.- Scott"

"Dealt with Louise had to change my travel days because of corona virus and I can't fault her went above and beyond, I always book long with cassidy because customer service is amazing I don't know how they do it whenever you ring the customer service is the same nice, friendly and very informed, anybody booking online don't hesitate because they are amazing. - John"

"Email answered in the space of 1 hour! Great support, especially during this time when the majority of people are working from home! - Anon"

"Due to the Covid 19 crisis I requested to change the dates of my trip, I am sure this is a very stressful time for Cassidy Travel, even so they dealt with my query promptly and changed my dates with no issues whatsoever. I dealt with Louise, she was polite and courteous, I will definitely be using them in the future. - Shauna"

 

See our FAQ for more

We will update our website regularly to ensure we provide you with as much information as possible. Head to www.cassidytravel.ie/faqs/coronavirus/ for more information. Given this is a very fluid situation and the advice from the DFA is changing daily, we would ask you to be patient with us, and remain calm, and particularly in the knowledge that your holiday was booked through us.

Do you have any queries or concerns?

If you have travel booked with us and would like to talk about your options, our staff are here to help. If you booked online, contact the web team on holidays@cassidytravel.ie with your booking reference and travel date in the subject line. Include the date you would like to reschedule to in your email. If you booked in-store, please contact the store you booked with.

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Cassidy Travel - 29 April 2020

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