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Privacy Policy

Privacy Policy

The Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:


Any reference to ‘Cassidy Travel’, ‘we’ or ‘us’ within this document refers to the registered company Cassidy Travel, who acts as a Data Controller and Data Processor for data subjects who visit our shops/website, subscribe to our newsletters or purchase our products.

Data Controller

A person or company who (either alone or with others) controls the contents and use of personal data.

Data Processor

Is a person or company who processes personal data on behalf of a data controller

Data Subject

Any reference to ‘you’ refers to the individual or customer reading this as a data subject.

Third Party

A natural or legal person, public authority, agency or body other than the data subject, controller, and processor who, under the direct authority of the controller or processor, are authorised to process personal data.

Collection of general data and information

Personal Information

The information that we use is for the purpose of fulfilling our contract as a tour operator/holiday provider. Information that you provide us with will be held on Cassidy Travel’s computers (and in other ways) for use by us for the following purposes: (a) Booking Information; (b) Information about you (and your travelling party), which may include details such as age, religious beliefs, dietary requirements, you (or your travelling party’s) physical or mental health. This information may also be transferred abroad; (c) If you apply for insurance, then we may process information (including medical information) about you (or your travelling party) and pass it to the insurers; (d) Information supplied by you may be processed by us for Statistical Analysis and or Market Research and may in certain instances be disclosed to our agents for the purposes of fraud prevention and/or debt collection; (e) To contact you via email, letter or phone with details of Cassidy Travel’s or selected suppliers’ products and services, which may be of interest to you. Navigational Information For the purposes of content delivery, data protection and security, Cassidy Travel may also collect information on (1) browser types and versions used, (2) operating system used, (3) referrer website, (4) sub-websites, (5) the date and time of access to our site, (6) an IP address, (7) the Internet service provider and (8) any other similar data and information that may be used in the event of attacks on our information technology systems. We require this information to deliver the content of our website correctly, optimize the content of our website and advertisements, and ensure the long-term viability and security of our IT systems. We keep track of the websites and pages you visit on the Cassidy Travel site in order to determine what portion of the website is the most popular or most used. The purpose of this is to make it easier for users to utilize our website, to tailor newsletter information for subscribers, and to optimise our site.


We request information from you during our booking process. Here you need to provide contact information (like name and address) and financial information (like credit card number and expiry date). As a protection against fraudulent bookings, we also record the IP address for online bookings. This information is used for billing purposes and to fulfil holiday bookings. We also use the information to enable us to contact you when required in connection with your bookings. The booking information that you provide to us about you (and your travelling party) may be passed on to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as passport details, religious beliefs, dietary requirements and disabilities. Where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in Ireland. If we were not authorised to pass on this information to the relevant Travel Providers, whether in the EEA (European Economic Area) or not we would be unable to arrange your booking. In making this booking you consent to this information being passed onto the relevant parties. The booking information may be passed onto security or credit checking companies, or to our agents for the purpose of Fraud prevention and or debt collection. All information relating to holiday bookings will be retained in file format for a period of 7 years, in line with our legal obligation to retain such information for financial and contractual reasons. Any personal information you provide to us such as your name, address, telephone number and e-mail address will not be sold, or rented to any entities or individuals outside of Cassidy Travel. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Communications related to bookings

We communicate with customers in relation to their current holiday bookings. This communication may be by email, conventional post, telephone, fax or other suitable medium. This communication is essential to the proper service of bookings and orders and must therefore take place regardless of the customers’ consent to other (non-booking-related) communication.

Updating personal information

In the event of a change to personally identifiable information (such as postal address), our staff can make such a change on a user's behalf, subject to identity checks.


Except where an actual booking or other business transaction is concerned, we contact you only when consent is given. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we will be unable to provide you with your required travel arrangements.

Routine erasure and blocking of personal data

We process and store your personal data for the legal period granted by the European legislator and Irish data protection laws. When this period expires, we routinely block, destroy or erase your data in accordance with legal requirements, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

Subscription to our newsletters

If you subscribe to our newsletter, we will ask you share contact information, and offer you the option to share further details about your preferences You will only receive our newsletter if you sign up using a valid email address and opt-in via a confirmation email which will be sent to the email address you provided. Our newsletters contain tracking pixels which allow us to analyse our campaigns. This means we may see if and when an email sent from Cassidy Travel was opened by the recipient, and which links in the email were clicked. The personal data collected via these tracking pixels is stored and analyzed by Cassidy Travel to optimize the delivery of the newsletter and to customize the newsletter to the interests of the user. This personal data will not be passed on to third parties. The personal data collected as part of a registration for the newsletter will be used to send our newsletter and advertise our products. The subscription to our newsletter may be terminated by you at any time, and you may request to see the information we hold about you at any time. You can opt out at any point by clicking ‘Unsubscribe’ in our newsletters or by emailing We use Navigational Information to operate and improve our websites and newsletters. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Cassidy Travel. We keep track of the websites and pages you visit on the Cassidy Travel site in order to determine what portion of the website or newsletter is the most popular or most used. The purpose of this is to make it easier for users to utilize our website, and optimise our site.

Contacting us

We share anonymous aggregated demographic information with our partners and advertisers. We also share data on demographics to advertise using online platforms, including but not limited to Facebook and Google. We use a credit card processing company for all billing. We also communicate information about travelling customers on a
need-to-know basis to airlines, hotels, bus companies and other partners that fulfil a part of your holiday.


From time to time, this web site may contain links to other sites. Please be aware that Cassidy Travel is not responsible for the privacy practices of such other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Cassidy Travel.

Surveys and Contests

From time-to-time our site may request information from users via surveys or competitions. Participation in these surveys or competitions is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as age range). Contact information will be used to notify the winners and award prizes. Survey information will be used to help us improve the usability of our systems.


We take every precaution to protect all information collected. Sensitive information which you submit via the website is both communicated to us and stored in a secure manner. All personal information communicated to us as part of a booking is submitted over a secure channel, protected using SSL or TLS encryption with 128-bit key length (the strongest supported by modern browsers). You can confirm this by looking for the "secure site" indicator on your web browser, which typically appears as a padlock or key. All credit card information and personal information is encrypted as it is passed between your browser and our web site. When you make a booking your initial payment is cleared using the information you provide. Your credit card number is not held in our database. For information held on file, access is restricted to only those staff that require that information to perform a specific job. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can email


The Cassidy Travel website uses cookies to provide website visitors with more user-friendly services that would not be possible without the cookie setting. You can find out more about our cookie policy here.

Cookies are text files that are stored in a computer system via an Internet browser, which allow visited Internet sites and servers to recognize and identify a person using a unique cookie ID.

Cassidy Travel uses cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We keep track of the Websites and pages you visit on the Cassidy Travel site in order to determine what portion of the Website or Newsletter is the most popular or most used. The purpose of this is to make it easier for users to utilize our website, and optimise our site.

You may, at any time, accept or decline cookies through our website by editing the settings on your Internet browser to permanently deny usage of cookies. Already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If you deactivate the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Data storage and destruction

Where necessary, we send data to be processed by third parties in the event of a booking. We take steps to ensure that ourselves and our partners store all data in a secure location online. We also retain customer booking information in hard copy, and take measures to ensure that this is in a secure location at all times. All data will be destroyed by an external shredding company. All online data will be removed from our cloud servers and third party services upon request, or if the legal time period for which we need to keep such information has ended.

Interacting with Cassidy Travel on Social Media

Rules of the Road
Our Cassidy Travel social media accounts are fun & friendly communities where people can engage with Cassidy Travel in finding their perfect holiday, and where Cassidy Travel can interact with those who love Irelands best Travel Agent. (Facebook, Instagram, Twitter, Cassidy Travel Blog)

As part of our commitment to you, we’ll do our best to ensure the postings are in line with the Cassidy Travel philosophies. However, since we unfortunately can’t monitor every posting or conversation, Cassidy Travel expects that users will not post content that falls into the following categories and reserves the right to remove postings & ban followers that are:

Abusive, defamatory, or obscene
Fraudulent, deceptive or misleading
Considered a form of spam – multiple posts
In violation of any intellectual property right of another
In violation of any law or regulation
Otherwise offensive
Suggestive of new product innovations or advertising ideas

If you wish unfollow/unfriend Cassidy Travel, please feel free to remove yourself by clicking the Unlike/unfriend/unfollow on the appropriate social platform.

DISCLAIMER: In addition to the rights that you grant to each social platform, you grant to Cassidy Travel and its affiliates a royalty-free license to use your content in any manner or media, globally, forever, without any obligation to you. This includes the right to use any ideas you submit (including ideas about our products or advertising campaigns) in any manner that we choose, without any obligation to you.