General Terms & Conditions of Booking

1 January 1970

Each booking is a separate and distinct booking and your bookings, even though they may be linked to the same dates of travel do not constitute a package holiday. All bookings are purchased individually at their own individual price. The total price for several bookings is the sum of the price charged for each individual booking which will include Cassidy Travel’s commission.

You are authorizing Cassidy Travel to act as your agent and we will arrange for you to enter into a contract with the provider (travel provider) of the travel related service, including among others, Tour Operators, airlines, hotels, insurance companies, cruise companies, car hire and transfer companies. You are bound by the travel provider’s terms and conditions of booking, and these are available on request. If your booking is with the airline, you are the principal and you are authorizing Cassidy Travel to act as your agent in arranging that booking. With all other Travel Providers we are acting as your agent in arranging your booking and the Travel Provider is the principal or the agent to the principal.

The Contract

No contract shall arise between you and the Travel Provider until Cassidy Travel
1. Has confirmed the booking with the Travel Provider on your behalf.
2. Has received your authorization to book the travel arrangements as your agent.
Booking Details

It is your responsibility to check that all names, dates and timings are correct on receipt of confirmation of your booking and again upon receipt of your documentation and to advise Cassidy Travel of any errors immediately. Please ensure that all names given are the same as per the relevant passport. Any changes to these details will incur amendment fees. Please note that where there is more than one person travelling in the booking, the person who makes the booking and accepts the booking conditions is responsible for all members of the party and for making payment to Cassidy Travel. It is your responsibility to ensure that any information given to you by us or any of our employees or Travel providers is passed onto all members of your party. You must provide contact details, details of the ages of adult/child and infant passengers.
Prices

All flight, hotel, transfers and car rental prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Cassidy Travel accepts no liability should any such offer be withdrawn or amended.

Airfares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue. The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by Cassidy Travel.

The terms and conditions imposed by these suppliers should be considered as applied to your contract with Linevana Limited t/a Cassidy Travel. The individual travel providers terms and conditions are available on request.
Price Variations

All prices quoted re stated in Euro and are based on tariffs and exchange rates current and appropriate at the time of publication. If any of these vary the cost of the travel arrangements may increase accordingly. Any such increase must be paid by you to Cassidy Travel.
Age and Responsibility

You represent that you are of sufficient legal age to use this site and to create a binding legal obligation for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your log in information.
Exclusion of Warranty

Linevana Ltd., t/a Cassidy Travel and third-party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site. This refers to and includes circumstances beyond our control.
Limitation of Liability

For the avoidance of doubt your booking is directly with the Travel Providers and Cassidy Travel accepts no liability or any aspect of your travel arrangements. Whilst we have chosen our Travel Providers with care, we have no control over them and so cannot be held responsible for any action or omission of the Travel Provider or their servants or employees. Moreover, we cannot be held responsible for any loss, damage or expense caused by strike, civil commotion, fire, war, threat of war, terrorist activity, national, natural or nuclear disaster, late delivery, adverse weather conditions or other force majeure or relevant factors which may impact on the services or products of the Travel Providers or of Cassidy Travel for any reason whatsoever. Unforeseen circumstances also include level of water in rivers or floods rising, pandemics (COVID-19, SARS, MERS, etc) closure of airports and industrial disputes involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connection. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control. In all cases the absolute maximum liability to Cassidy Travel is the total price paid by the consumer for the specific bookings related to any given complaint.
LOW DEPOSIT AND RECURRING PAYMENT OPTION PLAN FLEXIBLE PAYMENT OPTIONS

The recurring payment plan will be outlined to you once you choose this option, if available to you, depending on the type of holiday you book with us. On certain destinations, we may be able to offer a low deposit and recurring payment plan and this option will be available to our direct clients who book with us in-store and on-line

Once you choose to pay a low deposit and recurring payment plan you will be provided with the terms and conditions applicable to your chosen holiday and once you agree to these terms and conditions recurring payments will be automatically collected by us securely and as set out above.

With regards to bookings made instore please not you will be advised at the time of booking how and when payments should be made.

The low deposit and recurring payment plan will apply to the following:

Once you choose to pay a low deposit you will be provided with the terms and conditions applicable to your chosen holiday and once you agree to these terms and conditions your booking will be processed.
1. Restrictions on travel dates will apply. To be eligible for the low deposit and recurring payment plan, your holiday must be booked at least 75 days before departure.
2. The option is only available to customers who book a package holiday with Linevana Limited, trading as Cassidy Travel, which said package includes flights, accommodation, and transfers. The offer excludes group bookings of more than eight passengers, unless booking in-store. A deposit of €75.00 per person is required at the time of booking (infants are exempt from this deposit) and this must be paid at the time of booking the package holiday. Payment will be accepted by debit and credit card only when booking on-line. Cash payments will be accepted when booking in-store.
3. Once you have booked your holiday, paying the low deposit of €75.00 per person you will receive your confirmation invoice and once you receive this invoice you have entered a contract with Linevana Limited, trading as Cassidy Travel and are liable to pay the full amount of the cost of your holiday. The details will also be set out in your confirmation Invoice. Please note a once-off payment of a €10 per person fee is included in your first payment.
4. We may offer flexible payment plans with reduced deposits or instalments. These options vary and typically start with a €75.00 per person deposit. The second payment will be due 28 days from the date of booking, and the third and final payment will be due 70 days prior to travel. If you opt to pay monthly from this date, any shortfall being due if you default before the final payment will be your responsibility. You will be presented with the specific payment schedule at the time of booking. You will be responsible for the full cost of all flights confirmed and booked on your behalf.
5. If we are unable to collect payment for the second deposit or the final balance of your booking, then We reserve the right to cancel your booking and you will remain liable to pay the outstanding balance of all non-refundable elements which are set out in our terms and conditions of booking. Please note all flights once confirmed are non-refundable and non-transferable.
6. Cancellation charges are set out in our terms and conditions of booking, however, again, please note flights are non-refundable and non-transferrable once confirmed.
7. Linevana Limited, trading as Cassidy Travel, reserves the right to withdraw this €75.00 deposit promotion at any time.
8. Once you have entered into a contract with Linevana Limited, trading as Cassidy Travel please note that should you cancel your holiday or fail to pay the instalments or balance due we have the right to cancel your booking and cancellation charges will apply and not only will you lose your deposit but you may lose the entire cost of the holiday booked.
COVID-19 DISCLAIMER

Please note that the COVID-19 pandemic may still affect travel arrangements. It is your responsibility to familiarize yourself with restrictions and quarantine requirements in the country you are traveling to. Unfortunately Cassidy Travel cannot accept complaints for any lack of service or limitations due to the pandemic.

Cassidy Travel is not liable for any injury, loss, damage, or consequential damage of any kind arising from the use of this site or content.

The foregoing terms and conditions shall apply to both contract and negligence claims. Our liability to you in respect of international travel will be limited to the actual engaged liability (if any) of the operating carrier or transport company.

You agree that the operating carrier or transport company's own "conditions of carriage" will apply to you on that journey. You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.
Privacy

As a customer you consent to your data being processed for the purpose of booking your holiday. In doing this, Linevana Ltd., trading as Cassidy Travel shares your information with relevant third-party suppliers (e.g. airlines, accommodation providers, transfer companies, car hire companies etc) to complete your booking. Linevana Ltd., trading as Cassidy Travel is committed to protecting your privacy and information. You can find out more about how we do this by reading our Privacy Policy which can be found on our website at cassidytravel.ie/privacy, or by requesting a copy by writing to us at our registered address which is 24/25, Lower Liffey Street, Dublin 2. Alternatively, you may request a copy by calling us on 00 353 1 8735000.

In order to provide travel services, we may transfer your personal data to suppliers located outside the European Economic Area (EEA), including airlines, hotels, ground handlers and technology providers. In such instances, we will ensure appropriate safeguards are in place in accordance with GDPR, including standard contractual clauses approved by the European Commission or transfers to countries deemed to provide an adequate level of protection. We use financial and accounting systems operated by service providers located outside the EEA. Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
Carrying Proof of Purchase

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times. We will not be held liable for any supplier not providing you with the booked product or service if you do not produce such documentation.
Insurance and Cancellation of Insurance Policy

We cannot recommend strongly enough the importance of taking out travel insurance at the time you book your holiday. Travel Insurance is necessary for your own protection and peace of mind. Many travel providers require you to take out travel insurance as a condition of booking and please be aware that some airlines may not allow you to travel without insurance. It is your responsibility to ensure that you purchase adequate travel insurance for your needs, and we will be happy to recommend a policy to you. Please be aware of exclusion clauses and excesses in the insurance policy and always follow the advice of the DFA. Most policies will cover you for flight delays, lost baggage, and illness and the cost of repatriation should this be necessary. It is important to have adequate cover so please ensure you read the terms and conditions of the policy document and pay particular attention to pre-existing medical conditions which will have to be disclosed.

All insurance premiums are payable in full at the point of sale and are sold incorporating a 14-day cooling off period after which time some policies may be non-refundable. The 14-day cooling off period applies if you have not travelled or made any claim under the insurance policy at the time of purchase.
ALTERATIONS AND CANCELLATIONS MADE BY US

Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are in a position to do so before your journey commences. If there is significant change, which is not due to any event beyond our control, you will be offered the choice of an alternative comparable trip (if available) or a refund. Please note that confirmed flights are not refundable. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.

Significant changes are normally regarded as:

Should your flight be cancelled, your rights and remedies will be governed by the airline’s terms and conditions of carriage. As a result you may be entitled to (a) carriage on another flight with the same airline without additional costs (b) re-routing to your destination with another carrier without additional cost (c) receiving a full refund or (d) some other right or remedy. Please note your rights and remedies under EC261/2004.
1. A change in your departure airport
2. A change of more than 12 hours in your departure time from Ireland
3. A change in your resort area overseas; or
4. A change of accommodation to a lower classification that that which you have booked.In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us to the persons who originally paid for the booking.
ALTERATIONS BY THE CONSUMER

Any changes or amendments made to bookings made online with Linevana Limited trading as Cassidy Travel shall be charged at the following tariffs:

ADMINISTRATION FEES AS OUTLINED BELOW DO NOT INCLUDE ANY COSTS THAT MAY BE CHARGED BY EITHER HOTELIERS OR AIRLINES FOR CHANGES MADE TO ORIGINAL BOKING DETAILS.

Name change on a booking Europe - €25.00 per name.
Name change on a Booking non-Europe - €150.00 per name.
Change of Travel Dates - €50.00 per booking
Change of Accommodation - €50.00 per booking
Cancellation of resort Transfers- €20.00 per booking
Adding Extra person/infants to existing bookings- €50.00 per booking
Cancellation of Accommodation*- €50.00 per booking
Cancellation of 1 person from a booking* - €50.00 per booking

BOOKINGS WITHIN 70 DAYS OF DEPARTURE WILL INCUR HIGHER CHARGES

Non-Refundable room rates cannot be changed or cancelled in any circumstances*

Please note: Administration charges are applied immediately when we are advised of any changes. Payments will be taken when we are notified, and deposit rules are not applicable to any changes made. As is normal procedure, no amendments or changes are permitted within seven days of travel, as outlined in our Terms and Conditions. Any necessary change or amendment within seven days will result in 100% cancellation charges and a new booking.

Please Note:

Outside 15 weeks of travel hotel suppliers will charge from 40% - 100% cancellation fee. Once within 15 weeks 100% cancellation fee will apply.

For all flights from time of booking 100% cancellation fee will apply. This excludes some business class fares, which may have lesser cancellation fees.

Once we receive your written request to cancel, we will advise at the time what the final cancellation charges will be.
NO SHOW

If you have a booking for any or our products or services, including flights, car hire accommodation and packages, but do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.
YOUR BEHAVIOUR

It is your responsibility to ensure that you and the members of your party do not behave in a way which is inappropriate or causes danger, distress, offence to others or which risks damage belonging to others (including but not limited to drunkenness and air rage) whilst on a trip.

If, in our reasonable opinion or that of our suppliers, your behavior is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. hotel managers/airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that or our suppliers, including terminating your trip, in which case our and our supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Furthermore, you will be liable to reimburse us for any expense we incur as a result of such termination.
Changes to Terms and Conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.
Special Assistance

Please note that persons with a disability or persons incapacitated or of limited mobility who require special assistance whilst travelling, should notify us immediately at the time of booking. If these requirements change before our trip, you must inform us. We will not subsequently be liable for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.
Weather

We cannot be held responsible for any disruption in your travel arrangements due to bad or unusual weather conditions.
Special Requests

Please advise us of any special requests and we will pass these on to the relevant supplier. Please note however, that we cannot guarantee your special request will be fulfilled, as we do not have any direct control over the manner in which the services are provided.
Third Party Rights

A person who is not party to these terms and conditions shall have no rights under which to enforce any terms of these booking terms and conditions.
Indemnification

The relationship between Linevana Limited, t/a Cassidy Travel and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.
GOVERNING LAW

This Agreement and its performance shall be governed by the laws of Ireland. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Ireland, in all questions and controversies arising out of your use of the site and this Agreement.
Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.
Modifications

Linevana Limited, trading as Cassidy Travel may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of use.
Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.
Severability

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Headings

The Headings used in these terms and conditions are included by convenience only and will not limit or otherwise affect these Terms and Conditions.
Entire Agreement

These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings and/or agreements, whether oral or written, regarding the subject matter, and may not be amended or modified except in writing. This is not a binding contract to either party until confirmation that tickets have been issued and credit card payment has been cleared.
Data Protection

Please refer to Section 8 Privacy.

General Terms & Conditions of Booking

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