Hotel Bookings
All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification and Cassidy Travel accepts no liability should any such offer be withdrawn or amended.
The following hotel booking conditions form the basis of the contract between you and Linevana Limited trading as Cassidy Travel. The contract shall be governed in all aspects by Irish Law and shall be subject to the exclusive jurisdiction of the Irish Courts. These terms and conditions constitute the terms upon which Cassidy Travel acts as your agent to book the provision of accommodation by the accommodation provider on your behalf. Your contract for the provision of the accommodation is directly between you and the accommodation provider. If there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date. Linevana Ltd., trading as Cassidy Travel acts as an agent only and is not the principal.
Our Responsibility to you for your Booking
As we are acting as an agent only, we have no liability for any of the accommodation arrangements and in particular we do not have any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages or injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be subject to the jurisdiction of the law of the country in which the accommodation is based. Any such event must be notified immediately to the property management and our supplier and failure to do so may result in their rejection of any such claim.
Website
Whilst we undertake to take every due care and diligence with the production of our website and price list, errors or omissions may occur from time to time. For example, there may be occasions beyond our control where certain facilities/room types are withdrawn by the accommodation providers. Cassidy Travel will not accept responsibility if, for whatever reason, these facilities/room types are withdrawn. No compensation is payable in the event of the withdrawal of any such facilities/room types.
Room Types
A “Double Room” does not guarantee a double bed. A Double Room means a room for two persons, furthermore, please note a room sold as a “Twin Room” does not guarantee twin beds. A “Triple Room” means a room for three persons and the third person may be required to sleep on a sofa bed or a smaller bed. A “Quad Room” means a room for four persons. If you require either 1) A double bed in the room, or 2) single beds in a room, please REQUEST them at the time of booking.
Prices
Prices are subject to change, however, once a booking is made and payment is received in full, whatever happens to the Euro, the price of the accommodation will not be subject to change. We reserve the right, however, where an error or omissions occurs, to notify you and refund in full any monies paid or alternatively seek to recover the balance of monies due.
Star Ratings
Star Ratings are provided as a guide and are used to symbolize the overall quality, level of service, food standard and range of facilities available at any given property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body/tourist authority and are provided to you for information purposes only and are not guarantee or warranty of any kind by Cassidy Travel. Linevana Ltd., trading as Cassidy Travel will is not responsible for any errors or omissions on the part of third-party suppliers.
The Facilities
Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to hotels in Las Vegas. Generally, other hotels may require one person checking in with a party to be 18 years or over. Please note that the hotels booked by us for you are not exclusive to Cassidy Travel and we are not responsible for the limitation in facilities because of other hotel guests or their activities. Cassidy Travel will not accept responsibility for hotel content (including images, facility listings, etc.,) displayed on our website. Hotels may change facilities and property features without prior notice to Cassidy Travel; however we will endeavor to provide the most up to date information possible. It is also the responsibility of you, the customer, to confirm facilities directly with the hotel at the time of travel. Please note that some hotel/establishments will charge a security deposit on check in. There may also be other charges, including resort fees, all of which are outside the control of Linevana Ltd., trading as Cassidy Travel and are not included in the overall cost. Linevana Ltd., trading as Cassidy travel does not accept responsibility for any errors or omissions on the part of third-party suppliers, all of which are totally outside of our control.
Local Taxes not included in Hotel Cost
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking, e.g., local taxes, sales tax, etc. There are also resort fees payable in some hotels in the USA which may not be included in the price paid at the time of booking. Any local taxes will be payable by you directly to the hotel at the time of check-in/check-out.
Description and Photographs
All pictures and descriptions are displayed in good faith. Please note that in certain circumstances, beyond our control, accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We do try to maintain up to date information on any changes and therefore details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation and are awarded by the local authorities in the country the hotel is situated. Please note that standards can vary between accommodations of the same category in different countries, and it is therefore important to read the accommodation details in full.
Group Bookings
Parties of 10 persons or more is classed as a group booking and must not be split into multiple smaller bookings.
Booking Ages
It is a condition of the booking that we do not accept any bookings/reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under the age of 18 years old, then we are entitled to cancel the booking, and this will not be considered a breach of the terms and conditions of booking. No refunds will issue.
Check-In/Check-out
Check-in times are normally between 15:00 – 16:00 hours on the day of arrival. Check-out at the property is generally between 10:00 am and 12:00 hours on the day of departure. Check-in and Check-out times vary depending on the property type.
Delays
On occasion there may be delays or missed departures due to the failure of transportation or other circumstances. Cassidy Travel cannot be held responsible if the accommodation is not available on arrival unless the property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any “no-shows”.
Building Work
Please note that due to continuous re-development throughout the world there is always going to be some building work going on in or around various properties. Provided that we are made aware by the property that any such work is liable to interfere with your enjoyment of your holiday, then we will advise accordingly. However, please note that the accommodation has no liability to inform us of any building work in the surrounding area outside of their property.
Cancellations and alterations by you, the Consumer
If you, or a member of your party wishes to cancel or alter a booking, then written notification must be provided to Linevana Ltd., trading as Cassidy Travel. The date of cancellation will be the date we receive the written notification. In the event of cancellation, the following cancellation charges will apply:
Your hotel is supplied by a third-party agency. These third-party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically also have its own cancellation policy. We will pass on such policies that the hotel or third-party agency has imposed in relation to cancellation to you and we will have an additional €35.00 Euro ADMINISTRATION FEE. This €35.00 Euro does not include the supplier cancellation charges.
Refunds inevitably take some time to process, and you should allow 8-12 weeks for payment to be received back and refunded to your original card.
In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover resources needed to process these.
Please note in some instances accommodation is non-refundable.
Alterations made by you Prior to Departure
In the event of an alteration, the following administration charge will apply.
€25.00 Euro per booking for each change made after the booking is confirmed.
Please note that this applies for changes made up to 28 days prior to commencement of travel. Charges made less than 28 days prior to travel may incur higher charges or may be regarded as a cancellation.
Alterations made by us Prior to Departure
It is unlikely that we will need to make any material alterations to the accommodation booked, however, if we do, a comparable or superior standard will be offered. If this is not acceptable, we will offer a full refund on the accommodation only. If a lower standard property is offered and accepted, we will make compensation as follows:
More than 56 days prior to departure – no compensation
- 56-28 days €5.00 Euro per person
- 27-15 days €10.00 Euro per person
- 14-0 days €20.00 Euro per person
Confirmed bookings
In very rare cases an accommodation may not honour a confirmed booking. This is totally outside of our control and in the event, this happens, we will provide a full refund of the cost of the accommodation. Linevana Ltd., trading as Cassidy Travel does not accept responsibility in respect of any costs, losses, or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside of our control.
Accommodation Over Booked on Arrival
In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of similar standard. Linevana Limited, trading as Cassidy Travel has taken every precaution to ensure that all of the properties are fully licensed and professionally managed so that any such occurrences are extremely rare. Furthermore, Linevana Ltd., trading as Cassidy Travel accepts no responsibility for any costs, losses or damages that may be incurred in connection with relocation of accommodation because such relocation is outside of our control.
Complaints
Any complaints must be immediately brought to the attention of the relevant accommodation in resort, in order to try to resolve the problem there and then, in order to minimise any inconvenience. If you fail to follow this procedure, we cannot be held responsible, as some Hotels/Properties will refuse to deal with any complaints which have not been notified in resort. The Hotel/Property must be given a reasonable opportunity to correct the situation from the outset. You will also be provided with a telephone number for our supplier, and you should also notify them of your complaint. We regard it as unreasonable if you fail to deal with the matter whilst in resort and therefore if you fail to follow the above procedure, we will not regard ourselves liable for your failure to deal with the matter locally. All post-holiday complaints must be notified to us in writing within 28 days and will be handled in accordance with company policy.
Special Requests
We will always, where possible, pass on any requests to a hotel/property however please note that NO GUARANTEE CAN BE GIVEN that a request will be honoured. Special requests are at the total discretion of the accommodation providers and any reservation made will not be conditional upon the confirmation of a special request.
Travel Insurance
We strongly recommend that you do not travel without adequate travel insurance for your own protection and peace of mind, please be aware that some airlines may not allow you to travel without insurance. It is your responsibility to ensure that you purchase adequate travel insurance for your needs, and we will be happy to recommend a policy to you.